Before you can rent a bike, you have to register once with your personal information. For your future rentals, our system will identify you with your customer card or phone number.
You can sign up here on this website, via app, at the on-street terminal, or by phoning 020 8166 9851.
You can choose between a Pay As You Go or Annual Membership.
Payment with credit card, direct debit or debit card.
Start rental using any ONE of these options:
Pull the bike out from the dock
Press the green electric battery button ON. This is located above the bike computer/underneath the seat
You will receive a text of the locking code for the bike
Enjoy your easy electric Ride
Push the bike into any co-bikes rack.
Press the green electric battery button OFF
Wait for signal on rack to confirm a successful return and to avoid extra charges.
No confirmation sound or light?
Make sure the bike is firmly pushed in and locked.
Still no confirmation sound? Call 020 8166 9851
If there is no spare rack Call 020 8166 9851
If you want to temporarily park your bike without returning it (for example, to drop into a shop, cafe or meeting) here’s what to do:
Unhook the locking cable and put through a solid object e.g. a bike rack.
Push the lock into the front wheel fork (ensure lock is engaged).
Press C to park your rental.
To resume your rental, enter your 4 digit code to release the lock,
Unhook the locking cable and put back into the holder.
Press the green electric battery button ON
Your rental time will continue whilst parked.
Please report any damage to stations or bicycles via ONE of these options: