Do I have to download the nextbike app to use Co Bikes?
Yes, the only way to use our Co Bikes is to register for a customer account via the
Does Co Bikes charge a registration fee?
Registration is via the
How can I cancel my account?
Please send your cancellation request to [email protected]. Please make sure you include your full name, address and the telephone number linked to your account.
Can I use two mobile numbers for one customer account?
Only one telephone number for each account is permitted.
Debits on my customer account
When will I be charged for my ride?
The fees for your ride will normally be charged to your card no later than 48 hours after your rental has finished.
Do I receive an invoice for my rides?
You can verify your rides in the
I have found an incorrect transaction on my account. What should I do?
I wanted to only use Co Bikes once. What about my remaining credit balance?
Your £10 credit deposit is non-refundable. The remaining credit stays in your customer account and you can use it for future rides with Co Bikes.
Rates and conditions
How much does it cost to use Co Bikes?
Can I pay a monthly or annual subscription instead?
No, if you use Co Bikes regularly, our BikeRiders are designed to offer substantial savings when compared to the cost of an annual subscription and associated tariffs.
How can I cancel my employee subscription?
If you want to cancel your employee subscription, get in contact with the
How do I recognise official Co Bikes stations?
Our stations are easily identified by the ‘Co’ symbol, orange signage and bike docks. You can find all of our stations on our locations page and through the
Is it possible to rent more than one bike at once?
It is possible to rent up to two bikes at once under a single account. However, if you have bought a subscription such as a daily, 1 or 4 week BikeRider, this will only be applied to the first bike hired with our standard tariff applying to the second.
Is it possible to rent a bike from another nextbike scheme, including abroad, using my UK account?
How can I lock the bike whilst I’m out and about?
If you want to pause your journey, first select ‘PARK’ in the app and then lock the bike by pressing down the lever on the frame. Your rental will continue whilst the bike is in park mode. To continue your journey, select ‘OPEN LOCK’ in the app and the lock will open automatically.
Will I continue to be charged when the bike is in 'PARK' mode?
Yes, your hire is still active and therefore you will be charged whilst the bike is in ‘PARK’ mode.
What should I do if the bike is damaged?
You are responsible for checking the bike for any possible damage before you start your journey. Please make sure you report any defects immediately so the bike can be removed and repaired as soon as possible. You can either use the app to report damage or call
What should I do if I find a problem during the ride?
If you have already started your ride and discover a defect, please immediately stop your ride and call
Do I have to rent and return my bike at the same station?
You can return your bike at any Co Bikes station in Exeter. You will only be able to end your hire by returning your bike to a Co Bikes station.
Can I rent my bike in one city and return it in another one?
Co Bikes can only be rented and returned within Exeter.
There is no free dock at the station I want to return my bike to. What should I do?
If all the bike docks are full at the station, lock and leave the bike immediately next to the station to end your hire.